Question before purchase? Technical issue? We're here. Reply within 24 business hours max — often much faster.
We read every email personally. Typical reply: 4-12 hours on business days, up to 24h on weekends.
"Is course level X right for me?", "Do you cover X prop firm?", "How long to complete X?". Clear answer, no sales pressure.
Broken access link, Stripe payment failing, module not displaying. Describe the problem + your OS/browser + screenshot if possible.
A module to improve, a missing topic, a pedagogical bug. The best feedback becomes updates. Without yours, we won't know.
You have a trading audience? Affiliate program coming. Write us to be notified at launch.
Access, rectification, deletion of your data. Details in privacy policy. Response within 30 days max.
Check spam/promotions folder. Email comes from hello@tradelo.app. If nothing after 30 minutes: send us an email with your Stripe transaction ID (visible in the Stripe payment confirmation email).
Basics (Level 1, free): ~8-12h over 1-2 weeks. Auto Beginner (Level 2): ~12h over 2-3 weeks (including practice). Auto Advanced (Level 3): ~18h over 3-4 weeks. Lifetime access, so at your own pace.
Yes — each level is independent. Level 1 is entirely free. You can get the Mega Pack (the 3 paid levels 2+3+4 at $999 instead of $1397 separately, save $398 — Level 1 free included).
Not for now. Tradelo format is asynchronous (text + quizzes). A community Discord is planned by end of 2026 for buyers.
No. Access is personal and non-transferable (see ToS). Fraudulent sharing leads to immediate revocation without refund.
Address: Montreal, Quebec, Canada · hello@tradelo.app